Shipping and Delivery Policy

No matter where you reside, our commitment is to provide you with exceptional shipping services at TruWears.com. Each day, we dispatch thousands of orders worldwide, maintaining our standards to deliver the best service consistently.

Receiving Time = Processing Time + Shipping Time

Processing Time: 3-7 business days

Shipping: Approximately 10-14 business days

 

Shipping zones exclude territories and uninhabited island possessions.

Please note that delivery delays may occasionally occur.

Important Information Before Placing Your Order:

To ensure successful delivery, kindly provide your complete address, including Apt#, Street, City, State, and your mobile number. Double-check the address during the checkout process, as unsuccessful delivery due to an unavailable mobile/address cannot be compensated.

TruWears.com cannot be held responsible for inaccurate shipping times and will not provide full refunds if an order arrives later than expected.

In the event of mishandling/loss by the carrier, you can request a refund or replacement.

TruWears.com is not accountable for Customs Taxes, which may occur according to local regulations.

For any further queries, please contact our customer service at info@truwears.com. (We aim to reply to your email within 72 business hours.)

All orders are usually processed within 24 to 48 hours of you placing the order. Orders are shipped using DHL eCommerce, USPS or ePacket depending on your location and fastest available service. Typical delivery time frame is between 10 to 20 business days however, you may receive your items much earlier. All orders are shipped with tracking number so you can track it every step of the way! Packages may be faced with delays beyond our control such as customs or postal delays.

All shipping and delivery lead times are estimated in business days.

Thank you for your patience and understanding.

Happy Shopping!!